Terms of Service

2. Services and scope

Nexulair provides information and enquiry functionality related to an Irish alpaca farm experience, including guided visits and tours, and information about alpaca fibre products (collectively, the “Services”). The Site enables you to:

• Read about alpacas, animal care practices, and what to expect during a visit.
• Submit an enquiry for visits, tours, group requests, or product guidance.
• Navigate to pages that describe Products, Visits, Reviews, and Contact information.

The Site does not provide an automated checkout. If you contact us about booking a visit or purchasing products, any final arrangement (including dates, pricing, availability, and any applicable conditions) will be confirmed separately in writing by Nexulair. Availability may change due to animal welfare needs, weather, staffing, or safety considerations.

We may update content to keep it accurate. However, some information is descriptive and may not reflect the most current arrangements until you receive confirmation. If you have a time-sensitive question, please contact us directly via /contact/.

3. User obligations

You agree to use the Site lawfully and respectfully. When submitting a form or otherwise communicating with Nexulair, you agree that:

• The information you provide is accurate to the best of your knowledge and is not misleading.
• You will not impersonate another person, misrepresent your affiliation, or provide contact details you do not control.
• You will not attempt to access areas of the Site or systems that are not intended for public access.
• You will not interfere with Site performance, security, or availability, including by introducing malicious code.

Where the Site includes interactive elements (for example, opening informational modals or navigating cards), you agree not to use automated tools to harvest content or to overload the Site with requests. One person should not operate multiple automated scripts or tools to access the Site.

4. Intellectual property

The Site and its content, including text, design, layout, graphics, logos, icons, and code, are owned by or licensed to Nexulair and are protected by applicable intellectual property laws. “Nexulair” and associated branding elements are trademarks or trade dress of Nexulair.

Subject to your compliance with these Terms, Nexulair grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Site for your personal, non-commercial use to learn about our Services and to contact us.

You may not copy, reproduce, modify, distribute, sell, license, or create derivative works from the Site or content without prior written permission, except where such use is permitted by law.

5. Prohibited activities

You must not engage in any of the following activities in connection with the Site or the Services:

• Spamming or sending unsolicited promotional messages via our contact channels.
• Scraping, crawling, or harvesting data or content from the Site using automated means without permission.
• Attempting to reverse engineer, decompile, disassemble, or otherwise derive source code from any part of the Site.
• Uploading, transmitting, or distributing malware, spyware, or other harmful code.
• Fraud, misrepresentation, or attempts to obtain unauthorised access to accounts, systems, or networks.
• Using the Site to infringe any third-party rights, including copyright, trademark, or privacy rights.
• Interfering with the normal operation of the Site, including denial-of-service attempts or abuse of form submission endpoints.

We may investigate suspected violations and may suspend or restrict access to the Site where we consider it necessary for security, compliance, or user protection.

6. Disclaimers of warranties

The Site and Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Nexulair disclaims all warranties and conditions, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, secure, or free from harmful components. We also do not warrant that information on the Site will always be complete or current. We aim to keep content accurate, especially about what we do and how to contact us, but details may change.

Farm visits are outdoor activities involving animals. While we take reasonable steps to keep the experience safe and calm, animals can behave unpredictably and weather and terrain can create risks. You are responsible for following on-site instructions and using appropriate care.

7. Limitation of liability

To the maximum extent permitted by applicable law, Nexulair will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to your use of the Site or Services.

To the extent that Nexulair is liable for any claim arising out of or related to the Site or Services, Nexulair’s total liability for direct damages will not exceed the amount you paid to Nexulair for Services in the twelve (12) months immediately preceding the event giving rise to the claim, or EUR 100, whichever is lower.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be limited under applicable Irish law.

8. Indemnification

You agree to indemnify, defend, and hold harmless Nexulair, its owners, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Site in breach of these Terms, (b) your violation of any law or third-party right, or (c) content or information you submit to us that is unlawful or infringes rights.

9. Third-party links

The Site may reference or link to third-party websites or services. Third-party links are provided for convenience only. Nexulair does not control those websites and is not responsible for their content, policies, or practices. If you choose to visit a third-party site, you do so at your own risk and should review their terms and privacy policy.

10. Privacy

Our Privacy Policy explains how we collect, use, share, and retain personal data, including data submitted via forms, cookies, and analytics. The Privacy Policy is incorporated into these Terms by reference.

If you contact us through the Site, you are responsible for ensuring that you do not include sensitive personal data in your message. If you do include such data, you acknowledge that you are doing so voluntarily.

11. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of Ireland.

Subject to the dispute resolution provisions below, you agree that the courts of Dublin, Ireland will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or your use of the Site.

12. Dispute resolution

If you have a concern or dispute, you agree to contact us first and provide a reasonable description of the issue. We will try to resolve disputes informally within thirty (30) days of receiving your notice. This period is intended to allow both sides to discuss the issue and explore practical solutions.

If we cannot resolve the dispute within the 30-day informal period, either party may pursue a claim in the courts specified in the Governing Law and Jurisdiction clause, to the extent permitted by law.

13. Termination

Nexulair may suspend or terminate your access to the Site, with or without notice, if we reasonably believe you have violated these Terms or if we need to do so to protect the security or integrity of the Site, our users, or our operations.

The following provisions will survive termination: Intellectual Property, Prohibited Activities, Disclaimers, Limitation of Liability, Indemnification, Governing Law and Jurisdiction, Dispute Resolution, and any other provisions that by their nature should survive.

14. Modifications

We may update these Terms from time to time to reflect changes in the Site, Services, legal requirements, or operational practices. Updated Terms will be posted on this page with a revised “Last Updated” date.

Changes will take effect fourteen (14) days after posting, unless changes are required by law or are necessary to address security or operational issues, in which case they may take effect sooner. Your continued use of the Site after the effective date constitutes acceptance of the updated Terms.

15. Contact

For legal notices or questions about these Terms, contact the data controller and site operator: